If your product has been damaged in transit or you are unhappy with it for any reason please contact Vanilla Design and we will set it right for you. We stand behind our products 100% and will always be honest and fair with our valued customers.
Electronic payments through this site are highly secure. Your credit card details are encrypted, so they cannot be read even in the unlikely event of the purchase details being intercepted. Credit card details are not divulged to Vanilla Design, and are only seen by the Paypal payment processing network.
Conversion rates are taken daily from the US stock exchange. These rates are intended as an indication of conversion rate only, and may be billed at the rate current at the time of transaction.
It is unlikely and we haven’t heard of it happening yet but you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be as Customs policies vary widely from country to country.
We take your privacy very seriously. The information which we receive from you is used to process orders and to provide you with a more personalised shopping experience. This means that your information will not be sold or otherwise divulged to third parties under any circumstances without your prior consent.